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What to do when NetSuite servers are down

5 min read  •  September 11, 2024

When facing issues accessing NetSuite, the following steps can help mitigate the impact on your business:

  • Confirm the issue: try to connect on different devices/ accounts and check the official NetSuite service status page, which shows server status across geographies
  • Contact NetSuite support: submit a support ticket to NetSuite (via the Help Center menu) if no official outage is reported, including the specific error message encountered and the affected part of the system
  • Implement temporary workarounds: use backup systems or manual processes for business critical operations if the downtime is extended
  • Communicate internally and externally: inform affected employees with the procedure to follow and notify key external stakeholders (e.g., customers)
  • Monitor and follow up: stay informed on the situation and assess potential data issues once the system comes back online, working alongside NetSuite support to fix any data gaps

Have you considered alternatives to NetSuite? If you have SaaS or usage-based revenue model, check out Rillet. Rillet is the NetSuite for SaaS and AI companies, it’s tailor-built for the specific workflows of those companies. Rillet also provides exceptional service and support to their customers.

Rillet is known for:

  1. Native integrations — avoiding high cost and inconvenience of third-party integration tools (e.g., Stripe, Salesforce, HubSpot, Rippling, Brex, and Ramp and more)
  2. Automated invoicing, revenue recognition, and GAAP/ SaaS metrics reporting — with auto-pull from CRM and saving days of manual work
  3. Multi-entity and multi-currency accounting — automatic intercompany journal entry elimination, switching consolidated reporting and subsidiary level reporting is just one-click
  4. Fast implementation and best-in-class customer support — so you can be live on the platform within weeks, and when you have questions, talk to real CPAs real-time

Reach out to us at hello@rillet.com or visit us at rillet.com. You can also follow us on LinkedIn.

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