What to do when NetSuite servers are down
5 min read • September 11, 2024
When facing issues accessing NetSuite, the following steps can help mitigate the impact on your business:
- Confirm the issue: try to connect on different devices/ accounts and check the official NetSuite service status page, which shows server status across geographies
- Contact NetSuite support: submit a support ticket to NetSuite (via the Help Center menu) if no official outage is reported, including the specific error message encountered and the affected part of the system
- Implement temporary workarounds: use backup systems or manual processes for business critical operations if the downtime is extended
- Communicate internally and externally: inform affected employees with the procedure to follow and notify key external stakeholders (e.g., customers)
- Monitor and follow up: stay informed on the situation and assess potential data issues once the system comes back online, working alongside NetSuite support to fix any data gaps
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