Customer success

Continuous close with continuous support.

We give you a dedicated support team of CPAs, accountants, and ex-auditors instead of a spot in a ticket queue.

“Rillet felt like it was built and run by accountants who happen to have engineers to build the software.”

Chris Brubaker
VP of Finance Postscript
Built by accountants

Support from people who have been in your shoes

CPAs, ex-auditors, and Big 4 alumni. They've managed the close,
fielded auditor questions, and built financials from scratch.

No more explaining yourself

Your CSM has filed journal entries, reconciled accounts, and survived audit. Say "intercompany elimination" or "accrual cutoff" and they already know what you mean.

Go live before your next month-end

Two weeks or less from signed to go live. Our team maps your chart of accounts, connects your systems, and gets you live on continuous close fast.

Skip the ticket queue

Day 2 of close is not the time to wait 48 hours for a response. Get direct access to your CSM with a dedicated Slack channel for same-day responses.

Keep your close process current

Your business changes. Regular sessions with your CSM adapt to your workflows, reporting cycles, and product updates.

Playbooks for your workflows

We document your close from your chart of accounts, to your reconciliation process, to your ASC 606 setup. Tailored to how your business runs, not templated.

Monthly reviews that mean something

Get meaningful insights on how fast you closed, how much is automated, accuracy trends, and what's improving.

Meet the team

By accountants. For accountants.

Not SaaS generalists. CPAs, Big 4 alumni, and financial consultants who have lived the close and know what it costs when something goes wrong.

Alex Johnston, CPA
Head of Customer Success
CPA
Ex-PwC
Joe O’Toole
Sr. Customer Success Manager
Ex-Consultant
Ethan Vaca, CPA
Sr. Customer Success Manager
CPA
Ex-PwC
Kayla Cameron
Sr. Customer Success Manager
Ex-Deloitte
Human support

Same-day responses from actual humans

Not reactive. Relationship-driven. Your dedicated support team
is in your corner from day one and stays there.

"We closed our first month in Rillet in three days. The team knew exactly where we'd hit issues with our rev rec setup before we did. That's not software support, that's accounting expertise."

Anupam N.
Controller, Found

"The fact that our CSM is a CPA changed everything. I didn't have to translate my close process into product- speak. They already knew what I meant by 'accrual cutoff issues.'"

Brock Beyer
Controller, Jump

See what close looks like with
an accountant in your corner.

Talk to someone on our team to get started.